Shipping Policy

Effective Date: January 17, 2025

At Gemstone Glows, we strive to deliver your orders quickly and efficiently. Our shipping policy is designed to ensure a smooth process, from the moment you place your order to the arrival of your items. Please review the details below to understand our shipping procedures and expectations.

1. Shipping Locations

  • Domestic Shipping: We ship across the United States, including Alaska and Hawaii.
  • International Shipping: We offer international shipping to select countries. Additional fees and customs duties may apply.

For inquiries about shipping to your location, please contact us directly.

2. Processing Time

  • Orders are typically processed within 1-3 business days after payment is received.
  • Custom or personalized orders may require additional processing time, which will be communicated during checkout.

3. Delivery Time

Estimated delivery times vary based on the shipping method selected:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • International Shipping: 10-20 business days (depending on the destination and customs processing)

Note: Delivery times are estimates and may be affected by factors such as weather, carrier delays, or customs inspections.

4. Shipping Rates

Shipping costs are calculated based on the weight, dimensions, and destination of the package. Rates will be displayed during checkout.

  • Free standard shipping is available for domestic orders over $150.

5. Tracking and Confirmation

  • Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your shipment’s progress.
  • Please allow up to 24 hours for tracking information to update.

6. Lost, Damaged, or Delayed Shipments

  • If your order is lost, damaged, or delayed during transit, please contact us at (231) 269-3058 or contact@gemstoneglows.com.
  • Claims for lost or damaged items must be reported within 7 days of the delivery date.

7. International Orders and Customs

  • International shipments may be subject to customs duties, taxes, and fees, which are the responsibility of the recipient.
  • Customs processing may delay delivery beyond the estimated timeframe.

8. Incorrect Address

  • Gemstone Glows is not responsible for delays or failed deliveries due to incorrect or incomplete shipping addresses.
  • If you realize an error in your shipping address, please contact us immediately.

9. Returns and Shipping

For information about returning items, please refer to our Return Policy. Return shipping costs are the responsibility of the customer unless otherwise specified.

Contact Information

For any questions or concerns about our shipping policy, please contact us: