Sales Policy

Effective Date: January 17, 2025

Welcome to Gemstone Glows, your trusted destination for high-quality gemstones and fine jewelry. This Sales Policy outlines the terms and conditions applicable to all purchases made through our store and website. By placing an order with us, you agree to the terms described in this policy.

1. General Terms

  • All sales conducted by Gemstone Glows, located at 9266 S M 37, Buckley, Michigan (MI), 49620, are subject to the terms outlined in this Sales Policy.
  • For assistance or inquiries, you can reach us at:

2. Product Availability

  • All products are subject to availability. We strive to ensure accurate inventory levels but cannot guarantee that every item displayed on our website is in stock.
  • If a product is unavailable after you place an order, we will notify you promptly and provide options for a replacement or a full refund.

3. Pricing and Payment

3.1 Pricing

  • All prices are listed in USD and are subject to applicable taxes.
  • Prices are subject to change without prior notice, but any changes will not affect confirmed orders.

3.2 Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Bank Transfers

Payments are processed securely to ensure your personal and financial information is protected.

4. Order Processing

  • Orders are processed Monday through Friday, excluding holidays.
  • Most orders are processed and shipped within 1-3 business days.
  • You will receive an order confirmation email, followed by a shipping notification with tracking details.

5. Shipping Policy

5.1 Domestic Shipping

  • We offer standard and expedited shipping options across the United States.
  • Shipping costs are calculated at checkout based on your location and selected shipping method.

5.2 International Shipping

  • We ship to select international locations. Customers are responsible for any customs duties, taxes, or additional fees.

5.3 Delivery Times

Estimated delivery times will be provided at checkout. While we strive for timely delivery, delays caused by carriers or customs are beyond our control.

6. Returns and Refunds

Your satisfaction is our priority. Please refer to our detailed Return Policy for comprehensive information on returns, exchanges, and refunds.

7. Product Warranty

  • Gemstone Glows guarantees the authenticity and quality of our gemstones and jewelry.
  • Any defects or issues arising from craftsmanship will be addressed under our warranty policy.
  • The warranty does not cover normal wear and tear, accidental damage, or unauthorized alterations.

8. Custom Orders

We offer custom design services to bring your unique visions to life.

  • A non-refundable deposit is required to begin custom work.
  • Once a custom order is approved and finalized, it cannot be canceled or refunded.

9. Cancellations and Changes

  • Orders can be canceled or modified within 24 hours of placement.
  • After this period, orders are considered final, and changes may not be accommodated.

10. Customer Support

If you have any questions or concerns about your purchase, our dedicated customer support team is here to help. Contact us via: