Payment Policy for Gemstone Glows

Effective Date: January 17, 2025

Welcome to Gemstone Glows! This Payment Policy provides clear and transparent information about the payment methods, processes, and terms applicable to all purchases made through our store or website. By completing a purchase, you agree to the terms outlined in this policy.

Our priority is to provide a seamless and secure payment experience. If you have any questions, feel free to contact us:

1. Accepted Payment Methods

At Gemstone Glows, we accept the following secure payment options:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover.
  • PayPal: A safe and trusted way to pay online.
  • Bank Transfers: For large or custom orders (contact us for details).

All payments are processed securely to ensure the safety of your financial and personal information.

2. Currency

All prices and payments are in United States Dollars (USD). If you are purchasing from outside the U.S., your bank or payment provider may apply a currency conversion rate or additional fees.

3. Billing Information

When placing an order, you must provide accurate and complete billing information, including:

  • Name
  • Billing address
  • Payment details (credit/debit card information or PayPal account).

Inaccurate or incomplete information may delay order processing or result in cancellation.

4. Payment Processing

  • Payments are processed at the time of purchase.
  • Upon successful payment, you will receive an email confirmation, including your order details and receipt.
  • For any payment issues or errors, please contact us immediately at (231) 269-3058 or contact@gemstoneglows.com.

5. Security Measures

Your security is our priority. We use industry-standard encryption and security protocols to protect your payment information.

  • SSL Encryption: Ensures safe data transmission during checkout.
  • PCI Compliance: We adhere to strict standards for secure credit card transactions.

We do not store your full credit card details on our servers.

6. Taxes and Fees

  • Sales tax will be applied to orders based on the shipping destination, as required by law.
  • Additional fees, such as international transaction fees, may be applied by your payment provider.

7. Refunds and Returns

Refunds for eligible returns will be processed according to our Return Policy. Refunds will be credited to the original payment method used for the purchase. Processing times may vary depending on your financial institution.

8. Late or Declined Payments

If a payment is declined or delayed:

  • You will be notified immediately.
  • We may hold your order until the payment issue is resolved.
  • If the issue is not resolved within 5 business days, the order may be canceled.

9. Custom Orders and Deposits

For custom jewelry or large orders:

  • A non-refundable deposit is required to initiate the design or production process.
  • The remaining balance must be paid in full before delivery or shipment.

10. Contact Us for Assistance

If you encounter any issues with your payment or have questions about this policy, our team is here to assist you. Contact us: