Refund And Return Policy

Effective Date: January 17, 2025

At Gemstone Glows, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to assist with a straightforward and hassle-free return process. Please review our return policy below to ensure a smooth experience.

Eligibility for Returns

  • Items must be returned within 30 days from the date of purchase.
  • Products must be in their original condition, unworn, and with all tags and packaging intact.
  • Customized or engraved items are non-returnable, except in cases of manufacturing defects.
  • Proof of purchase, such as the original receipt or invoice, is required for all returns.

Non-Returnable Items

The following items are not eligible for return:

  • Items purchased during clearance or final sale events.
  • Damaged items caused by misuse, neglect, or improper handling.
  • Gift cards or promotional products.

How to Initiate a Return

  1. Contact Us: Reach out to our customer service team at (231) 269-3058 or via email at contact@gemstoneglows.com to request a return authorization.
  2. Package Your Item: Securely pack the product in its original packaging to prevent damage during transit.
  3. Ship the Item: Send the package to our address:
    Gemstone Glows
    9266 S M 37, Buckley, Michigan (MI), 49620

Note: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

Refund Process

  • Refunds will be processed within 7-10 business days after receiving and inspecting the returned item.
  • Refunds will be issued to the original payment method.
  • Shipping fees are non-refundable, except in cases of errors on our part.

Exchanges

If you wish to exchange an item, please contact our customer service team. Exchanges are subject to product availability and must meet the same eligibility criteria as returns.

Damaged or Defective Items

In the rare event that you receive a damaged or defective item:

  1. Contact us immediately at (231) 269-3058 or contact@gemstoneglows.com with a description and photo of the issue.
  2. We will arrange for a replacement or provide a full refund, including shipping costs, if applicable.

Contact Us

If you have any questions or concerns about our return policy, please feel free to contact us: