We understand that sometimes a purchase may not meet your expectations. This Return and Refund Policy outlines the process for returning items purchased from gemstoneglows.com. Please read this policy carefully to ensure a smooth return experience.

Return Eligibility

To be eligible for a return, items must be in their original condition, unworn, and undamaged. You must initiate the return process within 30 days of receiving your order. Items that have been altered, resized, or customized are not eligible for return. If you are unsure about the eligibility of your item, please contact us for clarification.

How to Request a Return

To request a return, you must email us at [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3 business days with further instructions. Please do not send your item back without first obtaining a return authorization from us.

Return Shipping Costs

Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item, and you are responsible for any loss or damage during return shipping.

Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, your refund will be processed within 7 business days. The refund will be issued to the original payment method used for the purchase. 

Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct product without delay. Be sure to follow the return process outlined above to initiate your return.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. Provide a description of the issue along with photos of the item. We will assess the situation and may offer a replacement or refund at our discretion. Please do not return damaged items without prior authorization.

Contact Information

If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with gemstoneglows.com is satisfactory. Thank you for your understanding and cooperation.